From order to invoice completely paperless!
TJ Waste & Recycling Ltd (TJ) and AMCS have worked together to develop a fully automated and mobile system for the company’s drivers and transport office. The new system avoids the creation of any paperwork from the point of order through to invoice and greatly enhances both the customer experience and operational efficiency.
TJ Waste & Recycling serves both commercial and domestic customers with a range of waste collection, recycling and disposal solutions in the South East of the UK.
The company operates a fleet of 23 skip vehicles as well as a network of strategically located Materials Recovery Facilities equipped to recycle up to 100% of the waste received.
Through organic growth and acquisition, TJ Waste & Recycling has become one of the leading independent waste management providers in the region.
The company’s mission is to be the market leader of waste management services in its areas of operation. It seeks to achieve this by maintaining the highest level of service and safety quality standards, at market competitive prices.
TJ Waste undertook a research and development project to identify where the business could reduce paper based systems and processes in order to improve operational efficiency. They also recognised the opportunity to harness technology to enhance the customer experience in a sector where uptake had been relatively slow when compared to others.
TJ Waste’s drivers have all now been issued with mobile tablet devices. The tablets are each preloaded with the AMCS Mobile workforce app, which requires a unique login. Once logged in, drivers can access information sent to the app (via the Cloud) from the back office systems.
The system includes an online customer portal that can be accessed from anywhere at any time. When accessing the portal, customers can view a range of information inducing copy tickets and invoices.
The system has delivered a number of operational, commercial and environmental benefits. These include a reduction in wasted journeys, fleet mileage, fuel and emissions. It has also increased the capacity of the skip fleet by 0.8 jobs per day, per vehicle.
There has also been a very positive impact on the efficiency of the back-office where the whole system from order to invoice is now completely paperless.
Download the case study and learn about all benefits and results TJ Waste has achieved by implementing Mobile workforce!
Extra orders per truck per day
Increased Customer Service