Serving millions of households across the globe
AMCS offers a complete waste management solution for Municipal, Residential, Environmental and Sanitation departments. The AMCS Municipal offering includes state of the art technology solutions for household waste collection, route planning, vehicle technology (weighing & RFID), summer and winter services and customer service support. The AMCS platform provides full support for subcontractor management and service level monitoring, dynamic reporting and analytics.
AMCS enables our Municipal customers to extract maximum value from their available budgets by driving efficiency through route optimization, container asset management and real-time visibility of the collection service progress. lt provides real time access to customer and service data to allow incoming queries to be handled on-the-spot. Thereby minimising call-out costs and improving customer service levels.
The AMCS Digital Engagement platform and Customer Portal provide a customer-facing, on-line, self service solution minimizing interaction with the call centre. It provides individual password-protected access to a configurable range of customer-specific information, including frequency of collection, service history, additional available services, complaints or queries, changes or messages and if appropriate account and billing status, including statements, invoices and on-line payment channels.
In-cab and vehicle solutions
The vehicle solutions can be tailored to suit the individual Municipal functional requirements and budget. In-cab tablet devices with route details, driving directions and interaction with the office are supported and vehicle technology for service verification, stand alone, or in combination with RFID. AMCS supplies a proprietary certified weighing system for waste collection, that integrates fully with the AMCS Enterprise Management back-office solution, (PAYT) for pay by weight (or: pay as you throw) or recycling monitoring programs.