Complete software solutions for Municipal Solid Waste Professionals
AMCS’ Municipal offering includes state-of-the-art technology solutions for household waste and recycling collection, route planning, vehicle technology, cart management, summer and winter services and customer service support. The AMCS Platform also provides full support for municipalities that subcontract collections with service level monitoring, dynamic reporting and analytics.
AMCS enables our Municipal customers to extract maximum value from their available budgets by driving efficiency through route optimization, container asset management and real-time visibility of the collection service progress. It provides real-time access to customer and service data to allow incoming queries to be handled on-the-spot. Thereby minimizing call-out costs and improving customer service levels.
The AMCS Digital Engagement platform and Customer Portal provide a customer-facing, on-line, self-service solution minimizing interaction with the call center. It provides individual password-protected access to a configurable range of customer-specific information, including frequency of collection, service history, additional available services, complaints or queries, changes or messages and if appropriate account and billing status, including statements, invoices and on-line payment channels.
In-cab and vehicle solutions
The vehicle solutions can be tailored to suit the individual Municipal functional requirements and budget. In-cab tablet devices with route details, driving directions and interaction with the office are supported and vehicle technology for service verification, stand alone, or in combination with RFID. AMCS supplies a proprietary certified weighing system for waste collection, that integrates fully with the AMCS Enterprise Management back-office solution, (PAYT) for pay by weight (or: pay as you throw) or recycling monitoring programs.
Related Client Cases
Enterprise ManagementRead more
Either being a municipality or a commercial company collecting and recycling municipal waste, you have to make sure citizens service is excellent and done in an efficient manner. With our Enterprise Management Solution (ERP), we fully support the entire process that comes with these challenges.
- Service line agreements
- Manage households and properties
- Cart management
- Door-to-door and bulky waste collection
- Recycling center
- Real-time tracking of trucks and collection progress
- Call center functionality with 360-degree citizen view
- Deal with customer queries and complaints
- Insight in extra stops, missed collections
- Exception handling
- Proof of service
Mobile WorkforceRead more
Provide your drivers with our mobile device that is fully integrated in the process of municipal waste collection. The driver only has to care about the work to be done that is presented to him in the most user-friendly way in the market to date.
- Fully integrated in the processes of municipal waste collection
- User-friendly, focus on what needs to be done
- Guiding turn-by-turn navigation
- Automatic recording of real-time data such as collections, citizens serviced, routes driven and time spent
- Track and trace of fleet and bins
- Time registration
- Health and safety monitoring
- Vehicle inspection reports
- Pictures and video
- Digital legal documents
Vehicle TechnologyRead more
The next generation of fully calibrated, real-time and, robust cart management is here. Designed by our highly skilled team of engineers cart identification and waste collection has never been easier.
- Fully integrated with the Enterprise Management Solution and Mobile Workforce
- Lift tracking / gps matching
- High and ultra high RFID tags for high density domestic collection
- Camera integration
- Manage carts and containers
Intelligent OptimizationRead more
Making the move from manual routing and dispatch to automatic route optimization can help your business improve asset utilization, enhance customer service, reduce mileage and driving time, and lower your overall carbon footprint.
- Master route optimization
- Service day and district optimization
- Daily route adjustments
- Daily insertion of ad hoc orders and extras
- Route allocation on truck break-down
- Dynamic route optimization for bin distribution
- Safety, opening and closing hours, school areas
- Map integration and visualization
- Turn-by-turn navigation for drivers
Digital EngagementRead more
Our digital platform enables citizens to promptly order waste collection services and interact with municipal waste operators online. It also provides the opportunity for municipalities to service customers through social media, digital assistants and connected devices.
- Citizen self-service
- Change cart size
- Bulky waste pickup
- Pickup calendar
- Call center deflection
- Call center optimization / qualified calls
- Exchange information with citizens, (sub)contractors online and in real-time
- Standard and customized citizen & partner web portals
- Customer Service automation
- Digital payment channels
- Electronic documents
Running your business is hard without the proper information and analytics. We provide you with all the information needed on strategical, tactical and operational level.
- Role based dashboards
- Data visualization and business intelligence
- Standard reporting
- Exception reporting
- KPI’s for missed bins, complaints, extra stops
- SLA reporting
- Municipal waste operations data cubes