For your frequency-based services and on-call services
AMCS offers a complete waste management solution for Commercial & Industrial waste collection, waste transfer, transfer stations, recycling activities, landfill management and material trading. AMCS Platform for Commercial & Industrial waste can be used for frequency based services as well as for on call services. It includes state of the art technology solutions for customer relation management, contract management, complex pricing and price-indexing, dispatching, route planning and optimization, a mobile in-cab solution, vehicle technology (weighing & RFID), billing, accounts receivable & accounts payable management. The AMCS platform also provides full support for e-commerce, subcontractor management and service level monitoring, dynamic reporting and analytics.
AMCS Intelligent Optimization solutions enable our C&I customers to extract maximum value from their available budgets by driving efficiency through dynamic route optimization, price optimization (time slotting), container asset management and real-time visibility of the collection service progress. Providing real-time access to customer and service data to allow incoming queries to be handled on-the-spot, thereby minimising call-out costs and improve customer service levels.
The AMCS Digital Engagement platform and Customer Portal provide a customer-facing, on-line self service solution minimizing the required interaction with the call centre. Managing customer-specific information including frequency of collection, service history, additional available services, complaints or queries, changes or messages and if appropriate, account and billing status including statements, invoices and on-line payment channels.
In-cab tablet device and Vehicle Technology
In-cab tablet devices with route details, driving directions and interaction with the office are supported and vehicle technology for service verification only, or in combination with RFID are available. AMCS supplies a proprietary certified weighing system for waste collection that integrates fully with the AMCS Waste management solution for pay by weight (PAYT) or recycling monitoring programs.