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AMCS news

AMCS technology brings significant improvements to your business. A statement we prove to be true every day. Innovations, redefining the ‘Tailored to Waste’ experience with its optimised accuracy and efficiency. Stay tuned and read all about it in this news section.


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Customer Portal 2.4 Customer Self Service and More
The AMCS Customer Portal 2.4 release delivers added value to municipal and residential operators by automating more customer self- service capabilities to boost customer satisfaction and to reduce customer service costs.
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AMCS Groups next-gen customer support portal enables customers to use a self-service functionality to search knowledge base articles
The new AMCS customer support portal delivers a best in class support experience. This support tool will enable customers to use self-service functionality to search knowledge base articles, product documentation, view their support case metrics in real-time, and log tickets through the customer portal
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Innovative technology streamlines both back-office and mobile CRM of recycling companies
All the customer and transactional information at hand and up to date is one of the key values of an innovative system that includes a CRMS and a mobile app. This much is clear from an on-demand webinar hosted by Christian Pollklesener, Head of Professional Services at the AMCS Group. In the webinar, he explains some of the many features of the AMCS CRM and the mobile app, and gives a live demo to show the services' flexibility.
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How to efficiently centralise planning for waste collection routes
To achieve agility and efficiency in highly demanding and dynamic planning environments is one of the benefits organisations and companies can benefit from by centralising their waste collection planning. With a state-of-the-art system in place they can handle multiple intricate visit patterns while at the same time increase efficiencies, reduce costs, driver churn, and improve customer satisfaction.
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Why it is important for the waste and recycling industry to become more agile
In a rapidly changing world, for the waste and recycling industry, agility is vital to thrive in times of great complexity and uncertainty. It provides companies with the instruments to adapt to changes quickly and to succeed in a dynamic and fast-moving environment.
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How to improve route safety and decrease driver churn
How to reduce drivers churn, which in some waste collecting companies annually can lead up to 15 to 20% of the workforce? The answer lays in guided navigation which on route accompanies drivers with turn-by-turn navigation and safety warnings.
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How metal recyclers can proactively respond to changing markets
Not many industries face so many challenges as metal recyclers on a daily basis. They have to deal with the complex logistic recycling process, rapidly changing prices and fluctuations in the global steel market. Respond quickly and with flexibility to the new circumstances is a major precondition to increase and strengthen their competitive edge.
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Alderman Willems, City of Apeldoorn: "Sharing knowledge about innovative smart city concepts important"
Sharing knowledge about new technologies with Dutch municipal administrators responsible for waste collection in The Netherlands. According to Alderman Wim Willems of the City of Apeldoorn, this is the key value of the 'Smart cities in the G40' report.
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How to increase margins to strengthen the competitive edge for metal recyclers
Nowadays, more than ever, metal recyclers are faced with a series of challenges. The complex logistic recycling process, rapidly changing prices and fluctuations in the global steel market require companies to respond quickly and flexibly to new circumstances. Additionally, metal recyclers are also facing the current headwinds of the global economy. The front runners in the metal recycling industry are more resistant to these unpredictable circumstances. Innovative technologies support their agility and enable them to pro-actively respond to developments on the global metal recycling market. Since this increases both efficiency and margins, they can strengthen their competitive edge.
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Route Optimisation drives efficiencies and boosts productivity for SUEZ Group
Globally, Suez Group, has more than 11,000 vehicles on the road every day, so optimising waste collection routes is of the utmost importance. The global waste collection activities have an annual value of one billion euro. Optimising a few per cent, can yield substantial cost-saving and depending on the collection activity, result in a 3% to 5% increase in productivity per country.
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How multi-level price management provides flexibility for metal recyclers
Flexibility is key. This becomes clear from the webinar on multi-level price management for metal recycling companies, in which Christian Pollklesener, Head of Professional Services at AMCS in Germany, explains the endless possibilities of the AMCS Recycling Software and also shows how easy it is to work with.
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Cache Me a Few Cans
Waste and recycling containers are a lot like socks: they tend to meander and mismatch. But when it comes to keeping track of assets in the field, there’s no room for cold feet, as slow or inaccurate container identification opens the door to roaming receptacles and mischarge spectacles.
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Webinar Cyber Security in the Cloud for the Waste and Recycling Industry

Safeguard your business continuity through cyber security

AMCS in partnership with Microsoft is pleased to announce the first in a series of seminars on the benefits of a cloud deployment model for waste and recycling organizations. Sign up now for March 3 10.00 ET | 15.00 BST |16.00 CET

Register here